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How to make a complaint

We take complaints very seriously. If you have any issue or problem with any aspect of our service or products, please do not hesitate to contact us.

Click below to view our complaints procedure.

What you can expect:

We will acknowledge your complaint in writing or with a call within 5 working days.

We aim to resolve and close complaints with 15 working days but more complex issues may take up to 8 weeks.

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