We provide a full range of Bureau Services tailored to your specific requirements. In particular, we are bill validation and query management specialists: checking bills and confirming accuracy is a time-consuming activity that most organisations don’t have the skills and resources to perform in-house.
Over the years, the Consultus team has saved millions of pounds in aggregate for clients by detecting errors in utility bills, querying suppliers, supporting the recovery of funds from suppliers, and providing detailed budget and savings reports. But we go further: our bureau approach aims to support you across the board, to make measurable efficiency gains within finance, procurement, estates, energy and building management in support of your net zero journey. Services include:
- Bill Payments
- Bill Validation
- Billing Queries
- Historical Bill Audit
- Budget/Savings Report
- Tenant Billing
- Accrual Reporting
We analyse bills against parameters discussed and agreed with you, as well as checking site and meter data, contract or tariff data, and consumption data. We provide monthly discrepancy reports.
You can access your bureau service, bill validation data and reports at any time using the secure myEnergy portal. Our team is available to resolve queries, liaising directly with suppliers to correct errors and recover overspend quickly and efficiently. Please get in touch to learn more.
With billing errors rife, we help you to avoid unnecessary costs. Our Bureau Services team can undertake bill validations retrospectively or prior to payment, giving the peace of mind that you are paying invoices that are checked and correct, and so only paying for the business energy and water you actually use – and at the rates agreed with your suppliers. We can identify overcharges resulting from:
- Incorrect tariff rates
- Discrepancies between current rates and rates agreed with a supplier
- Charges made against incorrect meters
- Incorrect standing charges
A huge number of businesses overpay for utility supplies every year. Mistakes arise, for example, through estimated billing and incorrect contract charges – and such errors are often not visible to the casual observer. Most organisations do not have the time, skills or resources to perform this often complex and time-consuming activity in-house – but we do.
Our team can identify inconsistencies in bills, reviewing and recalculating individual elements. A full audit that can help to recover costs dating back five years – and we work with suppliers to recover overspends.
We perform timely and targeted billing queries on behalf of our clients: few if any other providers have as much expertise and experience in deregulated utility markets as Consultus.
Our team can raise issues relating to bills, invoicing, payments and contracts, analysing current and historical data, liaising direct with suppliers to resolve queries, correct errors and recover overspend quickly and cost-effectively.
We take an expert forensic approach to analysing previous and current billing patterns, analysing previous bills against various parameters discussed and agreed in advance with you. We also check site and meter data, contract and tariff data, and consumption.
By going through historic bills with a fine-toothed comb we reveal errors and overspend, enabling comparisons against current contracts and spend levels. Find out more about our Cost Optimisation and Recovery Audit services.
Consultus services include calculating utility charges, accruals and finance reporting for individual sites, departments and cost centres. We use actual data to drive site charges/accruals activity.